Terms and Conditions

1. INTERPRETATION
1.1 Definitions:

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Charges: the charges payable by the Customer for the supply of the Services as set out in the Order.

Commencement Date: has the meaning set out in Clause 2.2.

Contract: the contract between the Customer and the Supplier for the supply of Services in accordance with these Conditions.

Customer: Any individual or business that purchases Services from the Supplier under this Contract.

Order: the Customer’s order for Services, submitted via the Supplier’s website, email, or telephone.

Services: any action for the preparation and delivery of a property inspection report for immigration purposes.

Supplier: cube legal limited (trading as ImmigrationInspectionReport.co.uk).

1.2 Interpretation:

(a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted and includes any subordinate legislation made under it.

(b) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c) A reference to writing or written includes email.

2. BASIS OF CONTRACT

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 The Order shall be deemed accepted on the earlier of:

(a) the Supplier issuing written acceptance of the Order; or

(b) the Supplier executing any act consistent with fulfilling the Order,
at which point the Contract comes into existence (Commencement Date).

2.3 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3. SUPPLY OF SERVICES
3.1 The Supplier shall, from the Commencement Date, provide the Services to the Customer in accordance with the terms of the Contract.

3.2 The Supplier shall use reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.

3.3 In providing the Services, the Supplier shall:

(a) perform the Services with reasonable care, skill, and diligence;

(b) deployment personnel who are suitably skilled and experienced; and

(c) use reasonable endeavours to ensure that the drafted report accurately reflects the physical assessment carried out.

4. CUSTOMER REMEDIES & REFUNDS

4.1 If the drafted report contains material errors that do not accurately reflect the physical assessment, the Customer may request amendments.

4.2 If the Supplier fails to rectify a verified error within 7 Business Days of a written request, the Customer may request a refund. Any such refund request must be made in writing within 7 days of the error being notified, and prior to any amended report being issued.

5. CUSTOMER’S OBLIGATIONS

The Customer shall:

(a) provide the Supplier with safe and reasonable access to the property or any part as needed by the Supplier at the agreed times to the target premises; and

(b) provide all information, documentation, and identities reasonably requested by the Supplier to execute the Services.

6. CHARGES AND PAYMENT

6.1 The Charges for the Services shall be set out in the Order and are inclusive of VAT (where applicable).

6.2 Payment of the Charges must be made in full on the day of the physical assessment or virtual assessment, for the purposes of virtual assessment this is the day the report is emailed over.

6.3 If payment is not received on the day of the assessment, the Supplier will issue a follow-up payment reminder email to the Customer.

6.4 If the Customer fails to make payment in full on the date of that follow-up email, the Supplier will issue a formal late payment notice. This formal notice will incur an administrative late fee of £35.00 to cover the Supplier’s internal recovery costs.

6.5 If the Charges and the £35.00 late fee remain unpaid after the formal late payment notice is issued, interest will accrue daily on the total outstanding balance at a rate of 4% per annum above the Barclays Bank base rate from time to time, calculated from the original due date until full payment is made.

7. PROPERTY INSPECTION REPORT SPECIFICS

7.1 The report is prepared solely for immigration purposes and must not be used for any other purpose.

7.2 The Supplier grants the Customer a non-transferable, single-use licence to use the report for one specific immigration case.

7.3 Property inspection reports are typically valid for up to 12 weeks from the date of issuance under UK Visas and Immigration (UKVI) guidelines. The Supplier accepts no liability if a report is rejected by UKVI due to submission past this timeframe, or due to subsequent changes in UKVI guidance.

7.4 The Supplier shall amend errors or omissions made solely by the Supplier at no extra cost.

7.5 Any changes requested due to incorrect or omitted information provided by the Customer shall incur a £20 administration fee.

8. PHYSICAL ASSESSMENT AND VISITS

8.1 The Customer must ensure an adult occupant is present during the assessment and that valid identification is available for all residents of the property.

8.2 If the property is rented or leased, proof of ownership or landlord permission must be presented during or prior to the assessment.

8.3 If the inspection is completed but the property is deemed unsatisfactory or unsuitable for immigration purposes, the full fee for the inspection remains due and non-refundable.

8.4 If the Supplier’s assessor fails to attend a scheduled appointment due to unforeseen operational issues, the Supplier will offer priority rescheduling at no extra cost to the Customer.

9. LIMITATION OF LIABILITY

9.1 Nothing in this Contract limits liability for death or personal injury caused by negligence, or for fraud.

9.2 Subject to Clause 9.1, the Supplier’s total aggregate liability to the Customer in contract, tort (including negligence), or otherwise arising under or in connection with this Contract shall be strictly limited to £1,000.00.

9.3 The Supplier shall not be liable for any associated legal costs, court fees, visa application fees, or consequential losses resulting from a visa refusal or appeal, regardless of the cause.

9.4 The Supplier accepts no liability for loss of earnings, travel expenses, or ancillary costs incurred by the Customer due to a delayed or rescheduled appointment.

10. TERMINATION AND CANCELLATION
10.1 The Customer may terminate this Contract by giving written or verbal notice to the Supplier.

10.2 If the Customer terminates the Contract with less than 48 hours’ notice prior to the scheduled assessment time, a cancellation fee equal to 50% of the quoted appointment fee shall apply. Upon termination, all rights and licences granted under this Contract shall cease immediately.

11. GENERAL
Force Majeure: Neither party shall be in breach of this Contract nor liable for delay or failure to perform obligations if such delay results from events or circumstances beyond its reasonable control. If the delay exceeds 4 weeks, either party may terminate the Contract immediately upon written notice.

Third Parties: No one other than a party to this Contract shall have any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

Governing Law & Jurisdiction: This Contract and any dispute arising from it shall be governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.